Post-it notes list actions to include as a UX writer developing a content strategy: cultural probe, develop personas, card sorting, customer interviews, listen in o customer service calls, field visits, run a usability test, and user survey

Content Strategy

Over the years, I have been instrumental in creating home page content, blog posts, newsletters, social media strategies, case studies, white papers, digital marketing, conference Call for Proposal campaigns, press release copy, and much more for clients.


The Pacific Northwest Software Quality Conference (PNSQC) is the oldest quality-focused tech conference in North America. And 2020 marks my 7th year working with the nonprofit’s board to help promote the conference.

Clyneice Chaney (left) and I are holding up promotional PNSQC signs in a 2017 photo taken by Tor Clausen.